Legal

HIPAA Notice of Privacy Practices

This Notice describes how medical information about you may be used and disclosed and how you can access that information.

Effective date: June 25, 2026

Please review this notice carefully

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

1. About This Notice

TruPharmaRx, LLC (“TruPharmaRx,” “we,” “us,” or “our”) is a 503A compounding pharmacy located in Florida. We create and maintain records about the medications and services we provide to you.

This Notice of Privacy Practices (“Notice”) describes how we may use and disclose your Protected Health Information (“PHI”) and your rights regarding that information.

PHI is information that identifies you and relates to your past, present, or future physical or mental health or condition, the provision of healthcare products and services to you, or payment for those services.

We are required by law to:

  • Maintain the privacy and security of your PHI;
  • Give you this Notice of our legal duties and privacy practices;
  • Follow the terms of the Notice that is currently in effect.

2. How We May Use and Disclose Your PHI

The following sections describe different ways we may use or disclose your PHI. Not every possible use or disclosure is listed, but all permitted uses and disclosures will fall within one of these categories.

Treatment

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example:

  • We may share information with your prescribing provider or other healthcare professionals involved in your care to clarify prescriptions or discuss your therapy.
  • We may contact you or your provider to discuss your medication, potential interactions, or alternative therapies.

Payment

We may use and disclose your PHI to obtain payment for the products and services we provide. For example:

  • We may share information with your health plan, pharmacy benefit manager, or other payor to determine coverage, obtain prior authorization, or process claims.
  • We may send statements to you or your provider regarding amounts due for prescriptions or related services.

Health Care Operations

We may use and disclose your PHI for healthcare operations necessary to operate our pharmacy and help ensure that you receive quality care. Examples include:

  • Quality-assessment and improvement activities;
  • Reviewing the competence and qualifications of our workforce;
  • Internal training, compliance reviews, and audits;
  • Licensing, accreditation, regulatory, and quality activities;
  • Business planning and management.

3. Other Uses and Disclosures Without Your Authorization

In certain circumstances, we are permitted or required to use or disclose your PHI without written authorization, as permitted or required by law.

As Required by Law

We will disclose PHI about you when required by federal, state, or local law.

Public Health Activities

We may disclose PHI to public-health or legal authorities charged with preventing or controlling disease, injury, or disability, or to report adverse events involving medications.

Health Oversight Activities

We may disclose PHI to health-oversight agencies for activities authorized by law, including audits, investigations, inspections, accreditation, and licensure.

Judicial and Administrative Proceedings

We may disclose PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process when applicable legal conditions are satisfied.

Law Enforcement

We may disclose PHI for certain law-enforcement purposes, including in response to a court order, warrant, subpoena, or similar lawful process, or to report certain crimes.

Coroners, Medical Examiners, and Funeral Directors

We may disclose PHI to a coroner or medical examiner for purposes such as identifying a deceased person or determining cause of death, and to funeral directors as necessary to perform their duties.

Organ and Tissue Donation

We may disclose PHI to organizations involved in procuring, banking, or transplanting organs and tissues, as permitted by law.

Serious Threats to Health or Safety

We may use or disclose PHI when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, consistent with applicable law.

Military and National Security

If you are a member of the armed forces, we may disclose PHI as required by military-command authorities. We may also disclose PHI to authorized federal officials for national-security and intelligence activities.

Workers’ Compensation

We may disclose PHI as authorized by, and to the extent necessary to comply with, workers’ compensation laws or similar programs.

Inmates and Correctional Institutions

If you are an inmate or in the custody of a law-enforcement official, we may disclose PHI to the institution or official when necessary for your health or the health and safety of others.

Victims of Abuse, Neglect, or Domestic Violence

We may disclose PHI to an authorized government authority if we reasonably believe you are a victim of abuse, neglect, or domestic violence, but only as permitted by law.

4. Uses and Disclosures Requiring Your Authorization

Other uses and disclosures of PHI not described in this Notice or otherwise permitted by applicable law will be made only with your written authorization.

We will generally require your authorization to:

  • Use or disclose PHI for marketing purposes, except for certain limited communications permitted by law;
  • Sell PHI to third parties;
  • Use or disclose psychotherapy notes, if applicable to our services, beyond uses permitted by law.

If you provide authorization, you may revoke it in writing at any time. We will then stop using or disclosing your PHI as described in the authorization, except to the extent that we have already relied on it.

5. Your Rights Regarding Your PHI

You have the following rights regarding PHI we maintain about you. Some rights may be subject to limitations under applicable law.

Right to Inspect and Obtain a Copy

You have the right to inspect and obtain a copy of PHI that may be used to make decisions about your care, generally including prescription and billing records. We may charge a reasonable, cost-based fee as permitted by law. In limited circumstances, we may deny a request, and you may have a right to request review of that denial.

Right to Request an Amendment

If you believe PHI we maintain is incorrect or incomplete, you may request an amendment. Your request must be in writing and include a reason. We may deny the request in certain circumstances, but we will provide a written response.

Right to an Accounting of Disclosures

You may request an accounting of certain disclosures of your PHI made during the six years before your request, excluding disclosures for treatment, payment, healthcare operations, and certain other permitted disclosures. The first accounting in a 12-month period will be provided without charge; we may charge a reasonable fee for additional requests.

Right to Request Restrictions

You may request restrictions on our use or disclosure of PHI for treatment, payment, healthcare operations, or disclosures to individuals involved in your care. We are not generally required to agree, except in limited circumstances required by law. If we agree, we will honor the restriction except in an emergency or as otherwise required by law.

Right to Request Confidential Communications

You may request that we communicate with you about PHI in a particular way or at a particular location. We will accommodate reasonable requests.

Right to a Paper or Electronic Copy

You may receive a paper copy of this Notice at any time, even if you agreed to receive it electronically. You may also request an electronic copy.

Right to Choose a Personal Representative

If someone has legal authority to act on your behalf, such as through medical power of attorney or legal guardianship, that person may exercise your rights under this Notice to the extent permitted by law.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with TruPharmaRx or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

6. Our Duties

We are required by law to maintain the privacy and security of your PHI.

We will notify you if a breach occurs that may have compromised the privacy or security of your PHI, as required by law.

We must follow the duties and privacy practices described in this Notice and provide you with a copy upon request.

We reserve the right to change the terms of this Notice and make the revised Notice effective for all PHI we maintain. If we make a material change, we will post the revised Notice on our website and make it available upon request.

7. Contact Information and Complaints

If you have questions about this Notice, want to exercise your privacy rights, or need to file a complaint with TruPharmaRx, please contact:

TruPharmaRx, LLC

Attn: Privacy Officer

14001 NW 4th St
Sunrise, FL 33325

U.S. Department of Health and Human Services

You may also file a complaint with the Office for Civil Rights through its complaint process or by calling 1-800-368-1019 (TDD: 1-800-537-7697 ).

Review the HHS complaint process

TruPharmaRx will not retaliate against you for filing a complaint.